We want every client to feel confident in working with INT Services. This Refund Policy outlines how billing adjustments and refunds are handled for our bookkeeping and accounting support plans.
1. Monthly Plans
Monthly subscriptions are billed in advance for the upcoming service period. You may cancel at any time; cancellation stops future renewals but does not refund the current paid period.
2. Annual Plans
Annual plans are billed up front and discounted compared to monthly billing. If you cancel an annual plan within the first 14 days and no substantive work has begun, you may request a full refund. After 14 days or once work has commenced, refunds are issued on a prorated basis less any work already performed.
3. Custom or Project-Based Work
Custom engagements (cleanups, catch-up bookkeeping, specialized setup) are quoted separately and are generally non-refundable once work has begun. Specific terms are documented in the project proposal.
4. How to Request a Refund
To request a refund or discuss a billing concern, email us at the address listed below within 30 days of the charge. We respond within one business day.
5. Disputes
We encourage clients to contact us before initiating a chargeback so we can resolve concerns directly and quickly.